Collections Representative
Company: Foundever
Location: Parkton
Posted on: April 18, 2025
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Job Description:
Collections Representative
Join our dynamic team at Foundever, where every interaction is an
opportunity to make a difference!
This position requires you to be on-onsite. Must live within 50
miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd,
Fayetteville, NC 28304
About Foundever
Customer Service Representative will be supporting one the largest
providers in the U.S. for military service members and their
families. Associates will be servicing inbound and outbound calls
from customers concerning collection policies, procedures, and
strategies for resolving past due accounts. Duties will include
collecting past due payments, complete skip locate functions when
necessary. Associates will be compliant with federal regulations
regarding banking, security and privacy regulations. As a
third-party associate, this will be a main factor in their work
along with servicing the members with all banking requests. This is
a fast paced, problem solving, and member centric unit of the
enterprise. We are looking for like-minded and skilled individuals.
At Foundever, we're passionate about investing in our agents and
supporting you in achieving your career goals. You'll have
fantastic opportunities to grow within the company, and we
encourage you every step of the way! Let's embark on this career
journey together!
Why You Should Join Us
What We're Looking For
Key Skills
Negotiation Skills: Ability to negotiate terms and find mutually
agreeable solutions for debt repayment.
Problem-Solving Abilities: Quickly identifying issues and providing
effective solutions to help customers resolve their debt
situations.
Patience: Remaining calm and composed, especially when dealing with
difficult customers.
Persuasion Skills: Influencing customers to take positive actions
towards repayment.
Resilience: Ability to handle rejection and maintain motivation
despite potential negative interactions.
Attention to Detail: Carefully managing customer information and
ensuring accuracy in documentation and follow-ups.
Conflict Resolution: Skills to de-escalate tense situations and
reach a satisfactory resolution.
Adaptability: Flexibility to adjust communication styles based on
the customer's demeanor and circumstances.
System Navigation: Proficiency in navigating system tools to search
for answers & information.
Military Partners
We proudly support military families through partnerships with
Military One Source and other veteran organizations. We value the
unique skills and experiences that veterans bring to our
workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the
best person for the job based on the requirements of the work to be
performed and without regard to race, age, color, religion, sex,
creed, national origin, ancestry, citizenship, disability/handicap,
marital status, protected veteran status, uniform status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
law. The Company forbids discrimination of all kinds, whether
directed at Associates, applicants, vendors, customers, or
visitors. This policy applies to all terms and conditions of
employment, including recruitment, hiring, promotion, compensation,
benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.foundever.com and connect with us on Facebook,
LinkedIn, and Twitter. Associated topics: agent, clerk, client,
client service, customer care, customer service, intern, service
agent, support, system support
Keywords: Foundever, Jacksonville , Collections Representative, Accounting, Auditing , Parkton, North Carolina
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