RESTAURANT MANAGER
Company: IHOP
Location: Morehead City
Posted on: October 16, 2024
Job Description:
The IHOP Restaurant Manager reports directly to their General
Manager. The manager directly supervises IHOP restaurant's
employees. His or her primary responsibilities include managing
operations in the front and back of the house with a high
concentration on profitability and sales growth, while constantly
maintaining IHOP's standards of quality and service.
Responsibilities include:
- Executing annual financial, local restaurant marketing, guest
service, and human resource objectives, strategies and tactics for
the restaurant as defined by the current IHOP Standard Operating
Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working
relationship with restaurant hourly employees and the franchisee
organization
- Managing the restaurant floor, focusing on regular contact with
guests.
- Handling guest complaints in a professional and timely manner,
making sure that the frequency of complaints is within acceptable
limits.
- Ensuring that employee recruitment and training, operations,
food preparation, food safety and sanitation, and security
practices are in compliance with SOP in these areas.
- Carrying our supervisory duties such as recruitment and hiring,
training, directing workflow, appraising performance, rewarding and
disciplining employees, and resolving complaints and problems.
- Completing all required reports and paperwork accurately and on
time.
- Maintaining personnel files with appropriate employment and
legal documents.
- Available to work days, nights and weekends Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
Requirements:
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such
as safety rules, operating and maintenance instructions, and
procedure manuals; ability to write routine reports and
correspondence; and ability to speak effectively before groups of
employees and guests.
- Basic computer skills including Email, MS Excel, MS Word is a
plus
- The above is not an all-inclusive job description.
Keywords: IHOP, Jacksonville , RESTAURANT MANAGER, Executive , Morehead City, North Carolina
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