Senior Application Administrator
Company: Local Government Federal Credit Union
Location: Raleigh
Posted on: October 16, 2024
Job Description:
Description: CIVIC CULTUREOur organization believes we can all
do well by doing good. We value the contributions of diverse minds
and prioritize the success and well-being of our employees. We also
believe every person in our organization plays a role in supporting
a healthy environment and helping to achieve our goal of prosperity
for all. To this end, we recruit bright, energetic, and talented
people to be members of our team. In return, we offer a dynamic
workplace that presents opportunities for professional advancement
and individual growth. We strive to always display integrity,
self-awareness, courage, and respect for one another while
continuing to seek opportunities to learn. We really believe that
when our employees succeed, our community wins.
ABOUT THE POSITIONThe Senior Application Administrator is
responsible for core banking and core supporting software solutions
including Fiserv DNA, collectively referred to as the 'core.' The
Senior Application Administrator will work directly with team
members, other areas of technology, business units, and vendors to
install, update, customize, secure, monitor, troubleshoot and
maintain the supported application technology environments. Strong
technology skills, technical coordination, and communication skills
are essential for this role.
NORMAL DAY-TO-DAY WORK
- Evaluate new applications, systems software, products, and/or
enhancements to existing applications ensuring alignment to
organizational objectives and business unit needs. Make
research-backed suggestions on areas that could be improved
upon.
- Analyze documentation and technical specifications of any new
application under deployment or consideration to determine its
intended functionality.
- Lead supporting business subject matter experts and business
system analysts in understanding the technical solution to the
business requirements throughout the development, testing and
implementation phases of new projects.
- Validate that newly developed functionality meets the technical
requirements and does not break existing functionality.
- Ensure that any new software integration into company systems
meets functional requirements, system compliance, and interface
specifications.
- Review and analyze existing core and core supporting
applications and related systems for effectiveness and efficiency,
including DR, load balancing and system availability (99.99%).
Develop strategies for improving these systems and work with
relevant MIS teams to deliver on these strategies.
- Perform application tuning, configuration, monitoring and
administration for major apps related to position.
- Plan, manage and implement new core and core supporting
software solutions and integrations. Plan and coordinate testing of
changes, upgrades, patches, new releases and new services.
- Maintain system documentation, including various environments
(production, test, dev, etc.) and maintenance schedules.
- Develop and manage working relationships with customers to
acquire a sense of their information technology needs and develop a
more in-depth knowledge of their business and processes.
- Manage vendor relationships including but not limited to
account managers, operations managers and technical support.
- Develop an in-depth understanding of all policies, procedures,
standards, and operating processes associated with information
technology areas.
- Critical response to financial systems availability, making
business decisions on member/employee experience and
software/hardware solutions to improve the infrastructure.
- Cultivate and disseminate knowledge of application-usage best
practices.
- Provide Tier 3 support for core and core supporting systems and
applications. Work with other application administrators to train
on handling Tier 2 and 3 issues.
- Develop, distribute, and coordinate in-depth end-user reviews
for modified and new systems or applications.
- Take ownership for actions, decisions, and results; openly
accept feedback and demonstrate both the willingness and ability to
improve.JOB QUALIFICATIONSHere are a few skills you MUST have to be
qualified for this position.
- Minimum 7-9 years of experience in Information Technology.
- Minimum 4-6 years of experience in core and core supporting
application support or systems administration.
- Understanding of core Microsoft product stack, including the
latest editions of Windows Server, Windows Workstation, Microsoft
Office/productivity suite, Active Directory, DNS, Group Policies
and IIS.
- Fundamental understanding of three-tier/N-tier application
architecture and network technologies enabling various application
tiers.
- Ability to function in a Consumer business office environment
and utilize standard office equipment including but not limited to:
PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes,
computer).
- Travel required on occasion.Here are a few qualities we'd LIKE
for you to have to make you more suited for this position.
- BA/BS Computer Science, Information Technology or related
field.
- Familiarity with Fiserv DNA core application stack including
SAF, CoreAPI, Multipoint, t-Magic Automic, Velocity/Loan Director,
Nautilus OnBase ECM, Compliance One, SQL Developer or TOAD.
- Experience with scripting (XML, Xpath, Batch, PERL, SQL,
PowerShell).
- Motivated towards constantly improving technical skills.
- Previous experience in credit unions or other financial
institutions.CONTACT USIf you have questions about this position
description, please feel welcome to ask. You can reach our HR
Department at: Civic Human Resources3600 Wake Forest Road, Raleigh,
NC 27609 careers@civicfcu.orgRequirements:
PI7ff0cc244309-37248-35795575
Keywords: Local Government Federal Credit Union, Jacksonville , Senior Application Administrator, Other , Raleigh, North Carolina
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