ISP Support Technician
Company: TEKsystems
Location: Raleigh
Posted on: October 3, 2024
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Job Description:
Description:Provide world-class customer support within a
24x7x365 environment. Answer inbound calls, chats and emails in a
professional manner that adheres to company and departmental
policies. Assist customers in diagnosing and resolving voice, data,
video and connectivity issues and answer questions that ensure an
optimal customer experience.Primary Responsibilities*Answer inbound
technical support phone calls, chats and emails *Consult with
customers and provide additional solution in the form of up-selling
products and services.*Troubleshoot voice, data, video and
connection issues for customers.*Identify, troubleshoot and assist
customers with voice, data, video and connection issues.*Answer
customer service related questions*Track and record each phone call
and provide a detailed description of the call*Provide backup
assistance for other Technical Support
RepresentativesSkills:Windows 10, Windows 7, call center support,
TroubleshootingTop Skills Details:Windows 10,Windows 7,call center
support, TroubleshootingAdditional Skills & Qualifications:Shifts
will be a mixture of first and second shift hours. All schedules
after training require working on either a Saturday or a Sunday or
both Sat/Sun with two days off back to back during the week. The
majority of the day schedules in this group work both Sat & Sun so
candidates need to be open to that.
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Jacksonville , ISP Support Technician, Professions , Raleigh, North Carolina
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